New Functionality and Quality of Life Updates:

• Using the "Apply Credits" button at the top of the page for a Series, credits will be reserved for all bookings within the Series.
• Report Cards can now be created for selected pets and any number of times for a single booking.
• Tips report now contains links directly to associated Invoices.
• New tab added to bookings for Individual Services: Filled Intake Forms
• Broad improvements to performance for Reports and Segments. These changes also improve responsiveness and uptime of core functions like the calendar
• Vaccine and Birthday client notifications adjusted to send at noon account local time
• Added PDF export for Report Cards
• Added Payment Terms to all invoices as well as automatic payment collection
• Added mapping to QuickBooks for Add-ons and Products
• When 'pausing' and 'resuming' memberships the activated date will not change, it will remain at the date set when the membership was originally activated
• Added Gift Card functionality to sell Gift Cards on invoices and issue Cash Credits. Clients can redeem gift cards for credits with associated codes.
• Added feature to restrict number of pets able to be registered at one time.
• Added a "No Show" booking status for individual bookings
• Added feature to block or require clients/pets from registration for a Service based on pet/client tags
• Adjusted field display for client and pet merging
• Added support for HEIC image formats for Campaigns
• If set, booking location data added to confirmation ICS file

Resolved Feature Issues:

• Fixed iOS and Android issue with app crashing when attempting to access Support
• Fixed issue with Mobile App mail sorting
• Fixed issue with iOS copy/pasting information
• Fixed issue with Mobile App sessions after creating a new client profile
• Fixed issue with time tracking sums across multiple types
• Fixed issue with downloads on Android devices
• Fixed issue with Campaign schedules where the scheduled date would not update when set.
• Fixed issue where Segments would return incorrect results for complex queries involving multi-client bookings
• Fixed issue with date availability display on boarding calendar when selecting dates crossing multiple months

Tasks are a new feature within BusyPaws to enable you to track and assign the most important activities that need to be accomplished within your business.

@mention or assign team members to ensure they receive notifications and updates, tag #clients or ##pets to generate quick links to their respective profiles.

There are many ways to use Tasks within your workflows. Check out the help article to learn more about using Tasks in your business.

New Functionality and Quality of Life Updates:

• Added functionality for clients to use/reserve cash credits in the self-registration process when logged in
• Added functionality to allow cash credits to be added to packages
• More specific durations shown in online booking service selection cards
• Added export option for all payments, including manually added payments
• Improvements made to all pages to further improve display on mobile devices
• Added feature to enable a user to request a partial payment on a generated invoice
• Added functionality for user-only usable discount codes
• Added functionality for a user to enter a discount code on an invoice
• Adjusted UI to disable fields for daycare schedule while the system is updating the schedule and bookings in the background
• Added functionality to allow users to destroy credits when a booking or registration is removed
• Payment Methods saved to client profile when deposits are collected during self-registration
• Changed functionality for adding uninvoiced bookings to invoices when manually generating invoices. Now both past and future bookings can be added by clicking corresponding buttons
• Updated display of booking list on Pet profiles
• Added tip amounts to payments export

Resolved Feature Issues:

• Adjusted tips report to provide tip summaries for bookings where a user cannot be associated
• Fixed issue with passing on fees for one-time membership payments
• Fixed issue with reserving credits on open enrollments sequential classes
• Closes loophole that would allow user to set a maximum booking window greater than 365 days
• Fixed issue where clients may not be notified of failing membership payments
• Fixed issue where an address type custom field could be added to a Pet
• Fixed issue with initiating Google Sync from mobile app
• Fixed issue with copying links from mobile app
• Fixed issue with calculating booking capacities when rooms are assigned and removed
• Fixed issue of paginating booking list on client profile
• Fixed issue where messages can be marked failed, then later marks as delivered
• Fixed issue with downloading attachments in app on Android devices
• Fixed issue accessing support in-app on Android devices
• Fixed issue where a report card could not be removed from an individual type booking
• Fixed issue where searching for line items with products that have a large number of variants could lead to reduced performance

The BusyPaws companion app allows you to access all of the functionality within your BusyPaws account and enhances client communication and user notifications with native messaging and push notifications, is now available on the Google Play store!

The BusyPaws companion app allows you to access all of the functionality within your BusyPaws account and enhances client communication and user notifications with native messaging and push notifications, is now available on the Apple App Store!

New Functionality and Quality of Life Updates:

• Custom Email Sending Domains available on Team plans
• Added "Log In as Client" impersonation functionality to Prospect profiles
• Added new client notifications for: Membership Purchase, Form Submission, and Boarding Pickup Reminder
• Welcome client notifications now automatically sent when a new Client or Prospect is created
• Altered behavior of user notifications to only notify when a client is self-registering for a booking
• Added an Unread Messages filter for the Message Center
• Added functionality to advance to specific date on main schedule
• Updated UI for global and service specific cancellation policies
• Added functionality to re-send email for refunded invoices
• Updated display of dates within attendance window to indicate if a future booking has been cancelled

Resolved Feature Issues:

• Fixed issue where notes could display on all client profiles associated to a booking
• Fixed issue where Series could be created with only a single step
• Fixed issue where Notes may not appear on pet profile
• Fixed visibility of text on booking cards for direct booking links
• Fixed issue with client self-registration for individual services where room capacity could be exceeded
• Fixed issue with syncing invalid address information and failing Mailchimp syncs
• Fixed issue where expired credit counts may display 1 when multiple were expected
• Fixed issue where tip options may display on card reader when they've been globally disabled
• Fixed issue where changing the default duration of a new Series would only apply to the first booking in the Series
• Fixed issue where fees charged for one-time Membership payments were not being recorded accurately
• Fixed issue where client profile photos were not displaying correctly
• Fixed issue where a discount code could be incorrectly redeemed on a package
• Fixed issue where blocked time not blocking a group booking from allowing client self-registration
• Updated email sending domains to group al free trials, and all Solo/Starter plans in to respective sending domains. Group reputation should increase deliverability for low-volume senders

We've just released additional customizable automated notifications to every account:

• Membership Purchase
• Form Submission
• Boarding Pickup Reminder

Additionally, the default "Welcome" notification can now be triggered to be sent any time a new client registers on your account.

For more information on the new notifications, please check this help article.

Messaging within BusyPaws has focused on Transactional (Booking confirmations, automated reminders, payment receipts, etc.) and Conversational content.

Today we're launching Marketing messaging within BusyPaws. Campaigns allow you to message any number of clients within a segment, at any given frequency.

Want to message every client that has taken a particular class, or that you haven't seen in a while? And want to send a message once per month to those clients? No problem, you can do that with Campaigns!

Check out these help articles for more on what you can do with Campaigns:

• How to use Campaigns
• Campaign Message Rates

Please note that to begin to send Campaigns you must also configure a custom sending domain. More on custom domains here.

Requirements to deliver Marketing messaging greatly increase and deliverability greatly decreases when compared to Transactional and Conversational email. Marketing messaging can also risk deliverability of all other types of messaging from a domain if reputation begins to slide. Please refer to our article on best practices for messaging to ensure your sending reputation remains healthy!

Tips are a complicated feature to deliver for online payment processing, but is an often requested feature from Grooming and Daycare clients.

Without further adieu, you may configure and accept tips both online and in-person with BusyPaws payment processing.

Tips can be configured as a global setting, and configured service-by-service. Head over to these help docs to learn more about configuring and collecting tips:

• Enabling Tips
• How Clients Add Tips
• Tracking Collected Tips

New Functionality and Quality of Life:

• Widespread updates to the UI to improve mobile/responsive layouts and functionality
• Scheduled notifications shown on booking pages and on Service pages to clarify template associations
• Forms set to "Always Send" shown on Service pages
• Enable waitlist for booking direct links
• Improved query parameters and algorithm for search functionality
• Stopped adding a default custom line item to the invoice builder
• Added a button to clear all filters from the calendar
• Enabled selective tax calculation for Products
• Removed archived Memberships from Package options
• Move a thread out of Archived if a client replies
• Updated address String sent to Google Calendar for more consistent display
• Updated display of pet age to be more precise

Resolved Feature Issues:

• Added bookings where a user is assigned as a secondary provider to the Resources calendar view
• Fixed an issue with importing clients with full names in one table cell
• Fixed issue with payment state display on attendance list
• Fixed issue where options for secondary providers were not shown for Daycare bookings
• Fixed issue where the Google Sync could be automatically disconnected and reconnected unnecessarily
• Fixed issue where blocked times could be ignored for Boarding services
• Removed form requests from follow-up mail templates
• Sanitized SMS messages to remove formatting so they're not blocked by carriers
• Fixed issue where a user may be unable to scroll a modal
• Fixed issue with saving pet information on submitted intake forms
• Fixed issue with service credits being issued and saved for Series when a Package is purchased
• Fixed issue with room assignments when multiple rooms available for client self-booking
• Fixed issue with tax calculation on some excluded Services
• Fixed issue where phone number fields would not be displayed for intake forms in some circumstances
• Aligned account time zone with discount code expiration dates
• Fixed issue where an invoice could remain in refunded status after a non-Stripe refund is removed
• Fixed issue where resuming a membership would result in failed billing
• Fixed issue with tax calculations for Memberships
• Fixed issue where discount codes may not apply to Packages