Today we've launched an update to how custom data attributes are created and updated on client and pet profiles.

Previously all fields created for Intake Forms would populate client and pet profiles with submitted data and could be updated by editing the profile. Now this relationship is separate.

Fields on Intake Forms may still update custom attributes saved on client profiles, but it is not required. And you may choose which attributes to display on client and pet profiles.

Manually updating attributes is easier as well, having moved from the edit profile page to a modal window on the profile itself. You may organize these fields in a way that suits your business as well!

Check the help doc for more information on the changes to custom attributes.

Ever wish the software could charge clients on the day of their booking, or charge weekly for services used, and do so automatically?

Now BusyPaws can do this and more. Payment Terms allow you to customize due dates for full or partial payments on any invoice - and automate collection of those terms by charging stored cards. Read more about configuring Payment Terms in the Help Center.

Automated Billing allows you to set a frequency to issue new invoices (Daily/Weekly/Monthly), generates preview invoices nightly for clients who have uninvoiced bookings in the past or future and combined with Payment Terms can automatically collect payment when issued or at a date thereafter! Learn more about how to configure Automatic Billing here, and please let us know how you're making use of these features in your business.

New Functionality and Quality of Life Updates:

• Using the "Apply Credits" button at the top of the page for a Series, credits will be reserved for all bookings within the Series.
• Report Cards can now be created for selected pets and any number of times for a single booking.
• Tips report now contains links directly to associated Invoices.
• New tab added to bookings for Individual Services: Filled Intake Forms
• Broad improvements to performance for Reports and Segments. These changes also improve responsiveness and uptime of core functions like the calendar
• Vaccine and Birthday client notifications adjusted to send at noon account local time
• Added PDF export for Report Cards
• Added Payment Terms to all invoices as well as automatic payment collection
• Added mapping to QuickBooks for Add-ons and Products
• When 'pausing' and 'resuming' memberships the activated date will not change, it will remain at the date set when the membership was originally activated
• Added Gift Card functionality to sell Gift Cards on invoices and issue Cash Credits. Clients can redeem gift cards for credits with associated codes.
• Added feature to restrict number of pets able to be registered at one time.
• Added a "No Show" booking status for individual bookings
• Added feature to block or require clients/pets from registration for a Service based on pet/client tags
• Adjusted field display for client and pet merging
• Added support for HEIC image formats for Campaigns
• If set, booking location data added to confirmation ICS file

Resolved Feature Issues:

• Fixed iOS and Android issue with app crashing when attempting to access Support
• Fixed issue with Mobile App mail sorting
• Fixed issue with iOS copy/pasting information
• Fixed issue with Mobile App sessions after creating a new client profile
• Fixed issue with time tracking sums across multiple types
• Fixed issue with downloads on Android devices
• Fixed issue with Campaign schedules where the scheduled date would not update when set.
• Fixed issue where Segments would return incorrect results for complex queries involving multi-client bookings
• Fixed issue with date availability display on boarding calendar when selecting dates crossing multiple months

Tasks are a new feature within BusyPaws to enable you to track and assign the most important activities that need to be accomplished within your business.

@mention or assign team members to ensure they receive notifications and updates, tag #clients or ##pets to generate quick links to their respective profiles.

There are many ways to use Tasks within your workflows. Check out the help article to learn more about using Tasks in your business.

New Functionality and Quality of Life Updates:

• Added functionality for clients to use/reserve cash credits in the self-registration process when logged in
• Added functionality to allow cash credits to be added to packages
• More specific durations shown in online booking service selection cards
• Added export option for all payments, including manually added payments
• Improvements made to all pages to further improve display on mobile devices
• Added feature to enable a user to request a partial payment on a generated invoice
• Added functionality for user-only usable discount codes
• Added functionality for a user to enter a discount code on an invoice
• Adjusted UI to disable fields for daycare schedule while the system is updating the schedule and bookings in the background
• Added functionality to allow users to destroy credits when a booking or registration is removed
• Payment Methods saved to client profile when deposits are collected during self-registration
• Changed functionality for adding uninvoiced bookings to invoices when manually generating invoices. Now both past and future bookings can be added by clicking corresponding buttons
• Updated display of booking list on Pet profiles
• Added tip amounts to payments export

Resolved Feature Issues:

• Adjusted tips report to provide tip summaries for bookings where a user cannot be associated
• Fixed issue with passing on fees for one-time membership payments
• Fixed issue with reserving credits on open enrollments sequential classes
• Closes loophole that would allow user to set a maximum booking window greater than 365 days
• Fixed issue where clients may not be notified of failing membership payments
• Fixed issue where an address type custom field could be added to a Pet
• Fixed issue with initiating Google Sync from mobile app
• Fixed issue with copying links from mobile app
• Fixed issue with calculating booking capacities when rooms are assigned and removed
• Fixed issue of paginating booking list on client profile
• Fixed issue where messages can be marked failed, then later marks as delivered
• Fixed issue with downloading attachments in app on Android devices
• Fixed issue accessing support in-app on Android devices
• Fixed issue where a report card could not be removed from an individual type booking
• Fixed issue where searching for line items with products that have a large number of variants could lead to reduced performance

The BusyPaws companion app allows you to access all of the functionality within your BusyPaws account and enhances client communication and user notifications with native messaging and push notifications, is now available on the Google Play store!

The BusyPaws companion app allows you to access all of the functionality within your BusyPaws account and enhances client communication and user notifications with native messaging and push notifications, is now available on the Apple App Store!

New Functionality and Quality of Life Updates:

• Custom Email Sending Domains available on Team plans
• Added "Log In as Client" impersonation functionality to Prospect profiles
• Added new client notifications for: Membership Purchase, Form Submission, and Boarding Pickup Reminder
• Welcome client notifications now automatically sent when a new Client or Prospect is created
• Altered behavior of user notifications to only notify when a client is self-registering for a booking
• Added an Unread Messages filter for the Message Center
• Added functionality to advance to specific date on main schedule
• Updated UI for global and service specific cancellation policies
• Added functionality to re-send email for refunded invoices
• Updated display of dates within attendance window to indicate if a future booking has been cancelled

Resolved Feature Issues:

• Fixed issue where notes could display on all client profiles associated to a booking
• Fixed issue where Series could be created with only a single step
• Fixed issue where Notes may not appear on pet profile
• Fixed visibility of text on booking cards for direct booking links
• Fixed issue with client self-registration for individual services where room capacity could be exceeded
• Fixed issue with syncing invalid address information and failing Mailchimp syncs
• Fixed issue where expired credit counts may display 1 when multiple were expected
• Fixed issue where tip options may display on card reader when they've been globally disabled
• Fixed issue where changing the default duration of a new Series would only apply to the first booking in the Series
• Fixed issue where fees charged for one-time Membership payments were not being recorded accurately
• Fixed issue where client profile photos were not displaying correctly
• Fixed issue where a discount code could be incorrectly redeemed on a package
• Fixed issue where blocked time not blocking a group booking from allowing client self-registration
• Updated email sending domains to group al free trials, and all Solo/Starter plans in to respective sending domains. Group reputation should increase deliverability for low-volume senders

We've just released additional customizable automated notifications to every account:

• Membership Purchase
• Form Submission
• Boarding Pickup Reminder

Additionally, the default "Welcome" notification can now be triggered to be sent any time a new client registers on your account.

For more information on the new notifications, please check this help article.

Messaging within BusyPaws has focused on Transactional (Booking confirmations, automated reminders, payment receipts, etc.) and Conversational content.

Today we're launching Marketing messaging within BusyPaws. Campaigns allow you to message any number of clients within a segment, at any given frequency.

Want to message every client that has taken a particular class, or that you haven't seen in a while? And want to send a message once per month to those clients? No problem, you can do that with Campaigns!

Check out these help articles for more on what you can do with Campaigns:

• How to use Campaigns
• Campaign Message Rates

Please note that to begin to send Campaigns you must also configure a custom sending domain. More on custom domains here.

Requirements to deliver Marketing messaging greatly increase and deliverability greatly decreases when compared to Transactional and Conversational email. Marketing messaging can also risk deliverability of all other types of messaging from a domain if reputation begins to slide. Please refer to our article on best practices for messaging to ensure your sending reputation remains healthy!