New Functionality and Quality of Life Updates:

• Added functionality for clients to use/reserve cash credits in the self-registration process when logged in
• Added functionality to allow cash credits to be added to packages
• More specific durations shown in online booking service selection cards
• Added export option for all payments, including manually added payments
• Improvements made to all pages to further improve display on mobile devices
• Added feature to enable a user to request a partial payment on a generated invoice
• Added functionality for user-only usable discount codes
• Added functionality for a user to enter a discount code on an invoice
• Adjusted UI to disable fields for daycare schedule while the system is updating the schedule and bookings in the background
• Added functionality to allow users to destroy credits when a booking or registration is removed
• Payment Methods saved to client profile when deposits are collected during self-registration
• Changed functionality for adding uninvoiced bookings to invoices when manually generating invoices. Now both past and future bookings can be added by clicking corresponding buttons
• Updated display of booking list on Pet profiles
• Added tip amounts to payments export

Resolved Feature Issues:

• Adjusted tips report to provide tip summaries for bookings where a user cannot be associated
• Fixed issue with passing on fees for one-time membership payments
• Fixed issue with reserving credits on open enrollments sequential classes
• Closes loophole that would allow user to set a maximum booking window greater than 365 days
• Fixed issue where clients may not be notified of failing membership payments
• Fixed issue where an address type custom field could be added to a Pet
• Fixed issue with initiating Google Sync from mobile app
• Fixed issue with copying links from mobile app
• Fixed issue with calculating booking capacities when rooms are assigned and removed
• Fixed issue of paginating booking list on client profile
• Fixed issue where messages can be marked failed, then later marks as delivered
• Fixed issue with downloading attachments in app on Android devices
• Fixed issue accessing support in-app on Android devices
• Fixed issue where a report card could not be removed from an individual type booking
• Fixed issue where searching for line items with products that have a large number of variants could lead to reduced performance

The BusyPaws companion app allows you to access all of the functionality within your BusyPaws account and enhances client communication and user notifications with native messaging and push notifications, is now available on the Google Play store!

The BusyPaws companion app allows you to access all of the functionality within your BusyPaws account and enhances client communication and user notifications with native messaging and push notifications, is now available on the Apple App Store!

New Functionality and Quality of Life Updates:

• Custom Email Sending Domains available on Team plans
• Added "Log In as Client" impersonation functionality to Prospect profiles
• Added new client notifications for: Membership Purchase, Form Submission, and Boarding Pickup Reminder
• Welcome client notifications now automatically sent when a new Client or Prospect is created
• Altered behavior of user notifications to only notify when a client is self-registering for a booking
• Added an Unread Messages filter for the Message Center
• Added functionality to advance to specific date on main schedule
• Updated UI for global and service specific cancellation policies
• Added functionality to re-send email for refunded invoices
• Updated display of dates within attendance window to indicate if a future booking has been cancelled

Resolved Feature Issues:

• Fixed issue where notes could display on all client profiles associated to a booking
• Fixed issue where Series could be created with only a single step
• Fixed issue where Notes may not appear on pet profile
• Fixed visibility of text on booking cards for direct booking links
• Fixed issue with client self-registration for individual services where room capacity could be exceeded
• Fixed issue with syncing invalid address information and failing Mailchimp syncs
• Fixed issue where expired credit counts may display 1 when multiple were expected
• Fixed issue where tip options may display on card reader when they've been globally disabled
• Fixed issue where changing the default duration of a new Series would only apply to the first booking in the Series
• Fixed issue where fees charged for one-time Membership payments were not being recorded accurately
• Fixed issue where client profile photos were not displaying correctly
• Fixed issue where a discount code could be incorrectly redeemed on a package
• Fixed issue where blocked time not blocking a group booking from allowing client self-registration
• Updated email sending domains to group al free trials, and all Solo/Starter plans in to respective sending domains. Group reputation should increase deliverability for low-volume senders

We've just released additional customizable automated notifications to every account:

• Membership Purchase
• Form Submission
• Boarding Pickup Reminder

Additionally, the default "Welcome" notification can now be triggered to be sent any time a new client registers on your account.

For more information on the new notifications, please check this help article.

Messaging within BusyPaws has focused on Transactional (Booking confirmations, automated reminders, payment receipts, etc.) and Conversational content.

Today we're launching Marketing messaging within BusyPaws. Campaigns allow you to message any number of clients within a segment, at any given frequency.

Want to message every client that has taken a particular class, or that you haven't seen in a while? And want to send a message once per month to those clients? No problem, you can do that with Campaigns!

Check out these help articles for more on what you can do with Campaigns:

• How to use Campaigns
• Campaign Message Rates

Please note that to begin to send Campaigns you must also configure a custom sending domain. More on custom domains here.

Requirements to deliver Marketing messaging greatly increase and deliverability greatly decreases when compared to Transactional and Conversational email. Marketing messaging can also risk deliverability of all other types of messaging from a domain if reputation begins to slide. Please refer to our article on best practices for messaging to ensure your sending reputation remains healthy!

Tips are a complicated feature to deliver for online payment processing, but is an often requested feature from Grooming and Daycare clients.

Without further adieu, you may configure and accept tips both online and in-person with BusyPaws payment processing.

Tips can be configured as a global setting, and configured service-by-service. Head over to these help docs to learn more about configuring and collecting tips:

• Enabling Tips
• How Clients Add Tips
• Tracking Collected Tips

New Functionality and Quality of Life:

• Widespread updates to the UI to improve mobile/responsive layouts and functionality
• Scheduled notifications shown on booking pages and on Service pages to clarify template associations
• Forms set to "Always Send" shown on Service pages
• Enable waitlist for booking direct links
• Improved query parameters and algorithm for search functionality
• Stopped adding a default custom line item to the invoice builder
• Added a button to clear all filters from the calendar
• Enabled selective tax calculation for Products
• Removed archived Memberships from Package options
• Move a thread out of Archived if a client replies
• Updated address String sent to Google Calendar for more consistent display
• Updated display of pet age to be more precise

Resolved Feature Issues:

• Added bookings where a user is assigned as a secondary provider to the Resources calendar view
• Fixed an issue with importing clients with full names in one table cell
• Fixed issue with payment state display on attendance list
• Fixed issue where options for secondary providers were not shown for Daycare bookings
• Fixed issue where the Google Sync could be automatically disconnected and reconnected unnecessarily
• Fixed issue where blocked times could be ignored for Boarding services
• Removed form requests from follow-up mail templates
• Sanitized SMS messages to remove formatting so they're not blocked by carriers
• Fixed issue where a user may be unable to scroll a modal
• Fixed issue with saving pet information on submitted intake forms
• Fixed issue with service credits being issued and saved for Series when a Package is purchased
• Fixed issue with room assignments when multiple rooms available for client self-booking
• Fixed issue with tax calculation on some excluded Services
• Fixed issue where phone number fields would not be displayed for intake forms in some circumstances
• Aligned account time zone with discount code expiration dates
• Fixed issue where an invoice could remain in refunded status after a non-Stripe refund is removed
• Fixed issue where resuming a membership would result in failed billing
• Fixed issue with tax calculations for Memberships
• Fixed issue where discount codes may not apply to Packages

A new feature is available to help you segment your customers by traits like memberships, booked services, available credits, and more.

Once a segment has been created it will continue to update dynamically and you may export results at any point. This may help you to filter the export list before it reaches the CSV,

It can be found in the customers sub-menu. We're releasing it in open beta to indicate that functionality may change as we receive feedback.

Read more about it here and please let us know if you have feedback or requests!

New Updates and Functionality:

• Updated formatting of submitted form PDFs
• Added a monthly Boarding calendar view
• Added pet count for current date on Boarding/Daycare view
• Allow check-in/out on any individual type booking
• Added report for daily add-on purchases
• Added tab for pending invoices in Invoice index
• Added new Starter plan with new pricing and segmented features
• When logged in to the Client Portal, clients may now select a stored card when paying for a booking or invoice.

Fixes and Security:

• Added request throttling to guard against common scam vectors
• Limited how far in the future a booking can be made to reduce load on services like Google Calendar
• Improved parsing of time entries for schedules
• Added confirmations for making a pet deceased or re-homed
• Fixed issue where No Charge invoices would not be generated on a credited booking
• Updated views where invoice state is shown to ensure consistency of display
• Fixed issue with blocked time settings on services would not be applied to blocked times on calendars
• Updated recorded forms to record original question and make the display more clear
• Fixed issue with very long product names in menus
• Fixed issue with time zone conflicts on main calendar
• Added more validations for variants on products
• Fixed issue with MailChimp sync when the associated MailChimp account does not have associated Lists
• Fixed issue with invoicing boarding bookings more than once after they've been edited and require additional charges
• Fixed issues with navigation on small screens
• Fixed issue where a manager could set manager-level notifications on employee-level users
• Fixed issues with displaying pets with very long names
• Fixed issue with invoicing multiple times for multiple dogs and add-ons
• Fixed path where users could edit and void invoices after payments had been recorded
• Fixed issue where daycare schedules could create duplicate bookings
• Fixed issue with very long duration bookings (more than 30 days) causing incorrect availability calculations
• Fixed issue with secondary provider availability not being correctly recognized
• Fixed an issue where the card reader would not connect after displaying a Failed to Authenticate messages
• Fixed an issue where clients could receive an error message if Stripe payments had been disabled