Configuring pet care pricing for any booking system can be administratively challenging. There are often many variations that can change the price of a service offered. Some of these can be handled by packages or add-ons - like providing a discounted package of 10 daycare stays, or charging more for the nail trim add-on.

In some cases those types of adjustments cannot work - what if you want a single service for grooming, but need to charge more for a large dog? Or if you want to provide a flat 10% discount for specific members or specialty clients? You may even need to charge more for clients who's pets have special needs and you've tagged them as such, or for visits that are outside of your service range.

You can do all of this and more with the new Dynamic Pricing functionality. Available on subscribed Team and Business plans. Learn more by reading the help article.

Intake Forms may now be created as single pet forms (the current standard) allowing you to place form fields in any order. They may also be created as multi-pet forms, separating client and pet fields but allowing the client to add information on up to 10 pets.

As always, these forms can be sent individually or included within the booking process to gather information on all pets being registered.

Learn more about multi-pet forms by reading the help doc.

New Functionality and Quality of Life Updates:

• Custom data attributes appearing on the client profile can now be reordered and hidden.
• Added functionality to set timeframe for automated billing - both future and past limits.
• Merging clients will now remove stored cards to protect against intentional or accidental improper usage.
• Merging clients cancels and deactivates any active memberships on the client profile being merged. Memberships on the profile being merged into will remain. Payment methods (if stored) will need to be re-entered.
• Major updates to back-end systems to greatly improve performance and responsiveness. Reducing occurences of timeouts for large database requests (mostly related to messaging).

Resolved Feature Issues:

• Fixed issue with saving payment terms on invoices which would default to Due upon receipt.
• Fixed issue where some mail would fail to sync with app.
• Fixed issue where invoice subtotals would calculate incorrectly with tax inclusive pricing.
  Fixed issue where booking details were not included with SMS boarding pickup reminders.
• Fixed issue with blocked times not effectively blocking all bookings with 15 minute intervals.
• Fixed issue where large incoming emails (25MB+) would be rejected by the mail server.
• Fixed issue where a client could book using the public calendar to book outside of the services' set available booking window.

Today we've launched an update to how custom data attributes are created and updated on client and pet profiles.

Previously all fields created for Intake Forms would populate client and pet profiles with submitted data and could be updated by editing the profile. Now this relationship is separate.

Fields on Intake Forms may still update custom attributes saved on client profiles, but it is not required. And you may choose which attributes to display on client and pet profiles.

Manually updating attributes is easier as well, having moved from the edit profile page to a modal window on the profile itself. You may organize these fields in a way that suits your business as well!

Check the help doc for more information on the changes to custom attributes.

Ever wish the software could charge clients on the day of their booking, or charge weekly for services used, and do so automatically?

Now BusyPaws can do this and more. Payment Terms allow you to customize due dates for full or partial payments on any invoice - and automate collection of those terms by charging stored cards. Read more about configuring Payment Terms in the Help Center.

Automated Billing allows you to set a frequency to issue new invoices (Daily/Weekly/Monthly), generates preview invoices nightly for clients who have uninvoiced bookings in the past or future and combined with Payment Terms can automatically collect payment when issued or at a date thereafter! Learn more about how to configure Automatic Billing here, and please let us know how you're making use of these features in your business.

New Functionality and Quality of Life Updates:

• Using the "Apply Credits" button at the top of the page for a Series, credits will be reserved for all bookings within the Series.
• Report Cards can now be created for selected pets and any number of times for a single booking.
• Tips report now contains links directly to associated Invoices.
• New tab added to bookings for Individual Services: Filled Intake Forms
• Broad improvements to performance for Reports and Segments. These changes also improve responsiveness and uptime of core functions like the calendar
• Vaccine and Birthday client notifications adjusted to send at noon account local time
• Added PDF export for Report Cards
• Added Payment Terms to all invoices as well as automatic payment collection
• Added mapping to QuickBooks for Add-ons and Products
• When 'pausing' and 'resuming' memberships the activated date will not change, it will remain at the date set when the membership was originally activated
• Added Gift Card functionality to sell Gift Cards on invoices and issue Cash Credits. Clients can redeem gift cards for credits with associated codes.
• Added feature to restrict number of pets able to be registered at one time.
• Added a "No Show" booking status for individual bookings
• Added feature to block or require clients/pets from registration for a Service based on pet/client tags
• Adjusted field display for client and pet merging
• Added support for HEIC image formats for Campaigns
• If set, booking location data added to confirmation ICS file

Resolved Feature Issues:

• Fixed iOS and Android issue with app crashing when attempting to access Support
• Fixed issue with Mobile App mail sorting
• Fixed issue with iOS copy/pasting information
• Fixed issue with Mobile App sessions after creating a new client profile
• Fixed issue with time tracking sums across multiple types
• Fixed issue with downloads on Android devices
• Fixed issue with Campaign schedules where the scheduled date would not update when set.
• Fixed issue where Segments would return incorrect results for complex queries involving multi-client bookings
• Fixed issue with date availability display on boarding calendar when selecting dates crossing multiple months

Tasks are a new feature within BusyPaws to enable you to track and assign the most important activities that need to be accomplished within your business.

@mention or assign team members to ensure they receive notifications and updates, tag #clients or ##pets to generate quick links to their respective profiles.

There are many ways to use Tasks within your workflows. Check out the help article to learn more about using Tasks in your business.

New Functionality and Quality of Life Updates:

• Added functionality for clients to use/reserve cash credits in the self-registration process when logged in
• Added functionality to allow cash credits to be added to packages
• More specific durations shown in online booking service selection cards
• Added export option for all payments, including manually added payments
• Improvements made to all pages to further improve display on mobile devices
• Added feature to enable a user to request a partial payment on a generated invoice
• Added functionality for user-only usable discount codes
• Added functionality for a user to enter a discount code on an invoice
• Adjusted UI to disable fields for daycare schedule while the system is updating the schedule and bookings in the background
• Added functionality to allow users to destroy credits when a booking or registration is removed
• Payment Methods saved to client profile when deposits are collected during self-registration
• Changed functionality for adding uninvoiced bookings to invoices when manually generating invoices. Now both past and future bookings can be added by clicking corresponding buttons
• Updated display of booking list on Pet profiles
• Added tip amounts to payments export

Resolved Feature Issues:

• Adjusted tips report to provide tip summaries for bookings where a user cannot be associated
• Fixed issue with passing on fees for one-time membership payments
• Fixed issue with reserving credits on open enrollments sequential classes
• Closes loophole that would allow user to set a maximum booking window greater than 365 days
• Fixed issue where clients may not be notified of failing membership payments
• Fixed issue where an address type custom field could be added to a Pet
• Fixed issue with initiating Google Sync from mobile app
• Fixed issue with copying links from mobile app
• Fixed issue with calculating booking capacities when rooms are assigned and removed
• Fixed issue of paginating booking list on client profile
• Fixed issue where messages can be marked failed, then later marks as delivered
• Fixed issue with downloading attachments in app on Android devices
• Fixed issue accessing support in-app on Android devices
• Fixed issue where a report card could not be removed from an individual type booking
• Fixed issue where searching for line items with products that have a large number of variants could lead to reduced performance

The BusyPaws companion app allows you to access all of the functionality within your BusyPaws account and enhances client communication and user notifications with native messaging and push notifications, is now available on the Google Play store!

The BusyPaws companion app allows you to access all of the functionality within your BusyPaws account and enhances client communication and user notifications with native messaging and push notifications, is now available on the Apple App Store!